Conditions | Groupthink occurs when groups are highly cohesive and when they are under considerable pressure to make a quality decision. |
Negative outcomes | Some negative outcomes of groupthink include: - Examining few alternatives
- Not being critical of each other's ideas
- Not examining early alternatives
- Not seeking expert opinion
- Being highly selective in gathering information
- Not having contingency plans
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Symptoms | Some symptoms of groupthink are: - Having an illusion of invulnerability
- Rationalizing poor decisions
- Believing in the group's morality
- Sharing stereotypes which guide the decision
- Exercising direct pressure on others
- Not expressing your true feelings
- Maintaining an illusion of unanimity
- Using mindguards to protect the group from negative information
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Solutions | Some solutions include: - Using a policy-forming group which reports to the larger group
- Having leaders remain impartial
- Using different policy groups for different tasks
- Dividing into groups and then discuss differences
- Discussing within sub-groups and then report back
- Using outside experts
- Using a Devil's advocate to question all the group's ideas
- Holding a "second-chance meeting" to offer one last opportunity to choose another course of action
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